About The Warranty
PROTECT YOUR PRODUCT WITH AN EXTENDED WARRANTY
- Full Coverage from Date of Purchase (once the manufacturer's warranty expires)
- 100% Parts and Labor Coverage
- Includes Accidental Damage
- 5 Days or Less for Product Repair or Replacement
We've partnered with our friends over at Consumer Priority Service to offer extended warranties for most of our products! Simply add the extended warranty on the applicable item right next to where you would add the item to cart!
Is a CPS Warranty just an extension of the existing manufacturer’s warranty?
No, actually it's an upgrade to your existing manufacturer’s warranty. A CPS Warranty offers benefits that aren't offered by manufacturers like accidental damage.
What’s the difference between a Replacement Plan and Repair Plan?
A Replacement Plan is available for products under $150. If the product fails, you will receive a check for what you paid for the product minus shipping and tax.
A Repair Plan is for products over $150 and offers free repair coverage for your product any time during the life of your warranty. If we can’t fix it, we’ll replace it!
How am I covered?
For the Replacement Plan, your coverage provides for a one-time replacement of the covered product. For the Repair Plan, you are covered for a period of up to three years (depending on which plan you purchase). Benefits include parts and labor for required repairs on your product.
Can I transfer the Protection Plan to a new owner?
Yes! CPS Warranties are transferable between owners.
Is my product covered if it’s stolen or if I lose it?
Unfortunately, the CPS Warranty does not cover lost or stolen products.
Is there a deductible?
Zero dollar deductible for the Replacement Plans and the Repair Plans.
What is not covered?
Loss, theft and accidental damage to Televisions, Projectors & Major Appliances.
What happens if my product breaks?
You can contact CPS directly to file a claim in three ways:
- - Online at cpscentral.com and click the “File a Claim” button
- - Via email at firstname.lastname@example.org
- - Call in toll free at 800-905-0443
You’re loving that clean look you see on the latest decorating sites but are afraid to take that white couch leap because the tendency of your Labs to leap on you after their walks no matter where you’re sitting. And you’re worried about the new wood coffee table you got for a pretty penny because of your kids’ (and their friends’) frequent forgetting to use coasters or magazines under their drinks. And so, you’re starting to think “accidents” and “furniture protection plan,” as you wish to keep your nest your happy place. With the chocolate covered neighborhood rugrats who pop in for visits here and there to your toddler’s inclination toward finding lipsticks, the struggle is real.
Furniture Extended Warranty Protection FAQ
Who completes repairs on my furniture?
After your claim is approved, we will send a local authorized service person to your house on a day that works for you.
What happens if the service center cannot repair my furniture?
If we cannot repair your furniture, we will provide you with a check for the current market value of your furniture.
What doesn’t this plan cover?
This plan does not cover intentional damage, theft, vandalism, acts of God, or damages incurred before or during shipping. It does not cover pet scratches, vermin or insect infestation, mold, mildew, rot, or rust.
What does the CPS furniture extended warranty cover?
This plan covers any mattress; wood or hard surface furniture; and fabric, leather, and vinyl upholstery. This plan covers any accidental stains, and manufacturer flaws and defects, as well as accidental punctures, rips, burns, breakage of frames, springs, sleeper mechanisms, and internal mechanisms and hardware.
How many claims can I file?
As long as your warranty has not expired, you can file as many claims as you like.
Does this plan cover furniture purchased outside of the United States?
Unfortunately, no. As of right now, we do not offer this extended warranty internationally.
Does my warranty end after the furniture is repaired?
No, it does not. Your warranty continues until you have paid the maximum liability of your furniture (the original cost of the furniture.)
Can I transfer the warranty to a new user?
Yes, you can. Contact CPS by giving us a call at 1 (800) 905-0443, and our customer experience team will be able to help you transfer your warranty to a new owner. A small $25.00 transfer fee applies.