Delivery & Shipping Information

We take great pride in not only the quality of the products we sell, but the unparalleled service we provide once you make your purchase.  We provide Free Shipping on all products for this exact reason. Our commitment to you does not end when you place your order. We have a team of dedicated Customer Support Advocates who work tirelessly to ensure a perfect shopping experience.  To reach your CSA please email support@parkergwen.com and he or she will reply with their email address and personal phone number for direct calls and texts. 

  • Once you place an order you will receive an order confirmation email which will provide you with your order number.  This is the reference number in which our team will use to track your purchase.
  • Once your order is shipped you will receive a shipping confirmation email which will include your tracking information.
  • Please note, items ordered together may not always ship together therefore you may receive multiple shipping confirmation emails.  Do not be alarmed if this occurs as we ship as soon as your products are ready to ensure for the quickest delivery possible.
  • The speed of shipping depends on product type, availability and location.  If a product is on an unexpected backorder it will be delivered once available at no additional charge.  If this occurs, your Customer Support Advocate will reach out to you via email for approval on the delay.

Small Parcel: 3 to 5 business days

  • Carriers such as FedEx or UPS will deliver qualifying products to your front door or front desk depending on the order's ship to address.  Transit time is typically 3 to 5 business days, but may vary based on transit length, weather or holiday delays.
  • Please note if a shipment arrives with visible transit damage it is best to refuse it and email photos to support@parkergwen.com for further instructions.  We will happily work with our carrier on a replacement shipment.
  • Due to this shipping method not requiring your signature, please pay close attention to your tracking number and arrival date to ensure that your product is not left out in inclement weather or vulnerable to theft.  If the delivery date is not convenient, please reach out to the carrier for your options.
  • In the case of a lost or missing shipment, please reach out to the carrier or our team to begin a lost shipment investigation.  The investigation can take up to 10 business days and may require a police report based on carrier requirements.

Truck Delivery: 7 to 10 business days 

  • If shipping via a truckload, you will be given a 2 to 4 hour delivery window in which you or someone over the age of 18 must be present to sign.  The driver will come equipped with a liftgate for large items and deliver curbside or to the front door depending on the location.  This is for the safety and security of our customers, so please ensure you have assistance and communicate special instructions ahead of time to the delivery team.
  • Please note if a shipment arrives with visible transit damage it is best to refuse it and email photos to support@parkergwen.com for further instructions.  We will happily work with our carrier on a replacement shipment. 

Special Order: 10 to 21 business days

  • In an effort to accommodate our customers, we have a selection of special order items in which we will order directly from our manufacturers.
  • All special order items will have an inclusion outlining this on the product page.
  • Shipping methods will vary depending on the product type.

Digital Delivery:

  • Products such as gift cards and extended product warranties will be delivered electronically via email.  This communication will include special codes or instructions which will outline the next steps.