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help

How can I create an account?

Enter the requested information in the Create an Account box on the login page. The email address you enter will become your username. Click Next. In the following window, check the box "I have read and agree to these terms and conditions" and click Create account.

I don't remember my password, how can I retrieve it?

Click forgot your password on the account login page and follow the prompts.

How can I change my password?

You can change your password through your account. Log in to your account on the account login page.

How can I change my username?

Please default to your email address as your username. 

How do reviews work?

Our reviews consist of the feedback we receive on our products. These reviews are from customers who have purchased and used the product. 
Once you have purchased and used your product, you may click the star rating on the product page and write your review.

What is Parker Gwen's Return Policy?

Our full return policy can be reviewed on our Return Policy: Terms and Conditions page.

How do I process a return?

To process a return, please email support@parkergwen.com with the order number, request and reason for return. Please include photos of the damage or defect. A Customer Care Advocate will reach out with the next steps and a return label. Returns are refunded, per the return policy, once received and inspected. Our full Return Policy can be found on the Return Policy: Terms & Conditions page

How Do I Cancel an Order?

Cancellation Eligibility:

An order cancellation request can be made within 24 hours of purchase if your order has not been processed and prepared for shipment. Large items such as furniture and TVs require processing such as packaging and palletizing therefore will be processed immediately.

Order cancellation notices made after 24 hours or after shipment preparations will be voided and must follow the Return Policy. Backordered items which have not been processed for packaging and shipping are eligible for cancellation.

Cancellation Process:

If you wish to cancel your order please email customer care at support@parkergwen.com.

A Customer Care Advocate will advise and confirm your request via email. If approved, you will receive a confirmation via email as your documentation.

Warranty vs. Extended Warranty

The warranty on the product page is the manufacturer warranty. The extended warranty purchased is the protective service plan that protects your purchase for an extended period of time. For further information, please see our extended warranty page.

How long will my order take to ship?

Please refer to our delivery and shipping information page for more information.

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