Nicolo Rope Chair - Set of 2
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Sleek and sophisticated, this contemporary set of chairs is perfect for outdoor entertaining. Designed with a grey rope back, its classic wicker construction features a cool grey finish. Its monochromatic look creates the perfect addition to your modern deck or patio.
- Dimensions: 23.2"W X 23.2"D X 30"H
- Materials: PVC Rope, Aluminum
- Colors: Grey/ Grey Cushion
- Weight: 3.9 lbs.
- Delivery/Shipping: please estimate 3 to 5 business days
We take great pride in not only the quality of the products we sell, but the unparalleled service we provide once you make your purchase. We provide Free Shipping on all products for this exact reason. Our commitment to you does not end when you place your order. We have a team of dedicated Customer Care Advocates who work tirelessly to ensure the perfect shopping experience. To reach the CAT (Customer Advocacy Team) please email email@example.com and they will reply within 24 business hours.
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Small Parcel: 3 to 5 business days from ship date
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White Glove Delivery: 2 to 4 weeks from ship date (transit times vary per delivery location)
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Return Eligibility & Process:
You may request to return an item for an exchange or refund within 30 days of delivery. To be eligible for a return, the item must be unused or unopened, in the original packaging, and cannot be assembled or modified in any way. A partial refund will be applied for missing parts or manuals. If you wish to return a product, please reach out to firstname.lastname@example.org and a Customer Care Advocate will advise on the next steps. Return processing times vary and are dependent on the item being returned. Items shipped via FedEx or UPS will be given a return label with a return authorization number and items shipped via LTL truckload (furniture, large TVs, etc) will be handled separately per the carrier availability and process for pickup.
It is important to note customers are responsible for the return shipping costs which will be deducted from the total refund unless the return is due to one of the following reasons:
- Wrong Item Received
- Missing or Damaged Parts - If available, the missing or damaged parts will be replaced.
- Damaged Item - See Damaged Shipment Resolution Process
- Manufacturer Defect - Item will be inspected upon return. If no fault is found then the shipping cost will be deducted from the total refund.
- A refused item that was not damaged in transit or as a result of an inaccurate item will be assessed a charge at the total cost of the return shipment and/or reconsignment fees back to Parker Gwen's warehouses and 3rd Party Affiliates.
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- Opened, Used or Tampered with Items
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- Incorrect Serial Numbered Items
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- Some health and personal care items
- Personalized Items
- Software, video games, or vinyl records that have been opened
Refunds & VIP Points:
Refunds are issued within 72 hours once we are notified the item(s) has been received and inspected. Items must be returned in the original packaging. Refunds will be made to your original payment method therefore dependent on the bank processing time. Please allow 5 to 7 days for your funds to post to your account. For your documentation, an email confirmation will be sent once a refund has been processed.
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An order cancellation request can be made within 24 hours of purchase if your order has not been processed and prepared for shipment. Large items such as furniture and TVs require processing such as packaging and palletizing therefore will be processed immediately.
Order cancellation notices made after 24 hours or after shipment preparations will be voided and must follow the return policy. Backordered items which have not been processed for packaging and shipping are eligible for cancellation.
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For further assistance please email our Customer Advocacy Team at firstname.lastname@example.org.