Tundra Indoor/Outdoor Rug (Gray Multi) - Multiple Sizes
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The Tundra Rug features a textured geometric pattern that is soft to the touch. This rug is suitable for both Indoors and Outdoors. This rug is both sustainable and aesthetically pleasing, as it is made from recycled plastic bottles.
- Construction: Hand Woven
- Materials: PET Yarn, Plastic Bottles are Recycled to Make Polyester Yarn
- Rug Pad Recommended
- Medium Traffic
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Small Parcel: 3 to 5 business days from ship date
- Carriers such as FedEx or UPS will deliver qualifying products to your front door or front desk depending on the order's ship to address. Delivery time may vary based on transit destination, weather or holiday delays.
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Large Items, LTL Shipments: 1 to 4 weeks from ship date (transit times vary per delivery location)
- If shipping via a truckload, you will be given a 2 to 4 hour delivery window in which you or someone over the age of 18 must be present to sign. The driver will come equipped with a liftgate for large items and deliver curbside or to the front door depending on the location. This is for the safety and security of our customers, so please ensure you have assistance and communicate special instructions ahead of time to the delivery team.
White Glove Delivery: 2 to 4 weeks from ship date (transit times vary per delivery location)
- When shipping with white glove service, our carrier will thoroughly inspect your order once it arrives at their local terminal (local delivery team). They will then blanket wrap and shrink-wrap the order and load it onto a home delivery truck.
- After inspection, your local delivery team will call to schedule an appointment. Someone over the age of 18 must be present to sign. Most carriers will call 30 minutes prior to arriving. Please note once an appointment has been confirmed, our carriers require a 24 hour notification for change requests. If a carrier appointment is missed, fees will apply for redelivery.
- Upon arrival, your delivery team will perform a walk-through to assess where the product(s) need to be placed. The delivery team will then bring the furniture to your room of choice and unpack the product(s). Your product(s) will be set up per your wishes, including up to 30 minutes of light assembly. Once complete, the delivery team will remove all packaging and ensure the area is clean so you can enjoy your new purchase right away!
- Products such as gift cards and extended product warranties will be delivered electronically via email. This communication will include special codes or instructions which will outline the next steps.
Damaged or Defective Shipment Policy:
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Return Eligibility & Process:
You may request to return an item for an exchange or refund within 30 days of delivery. To be eligible for a return, the item must be unused or unopened, in the original packaging, and cannot be assembled or modified in any way. A partial refund will be applied for missing parts or manuals. If you wish to return a product, please reach out to firstname.lastname@example.org and a Customer Care Advocate will advise on the next steps. Return processing times vary and are dependent on the item being returned. Items shipped via FedEx or UPS will be given a return label with a return authorization number and items shipped via LTL truckload (furniture, large TVs, etc) will be handled separately per the carrier availability and process for pickup.
It is important to note customers are responsible for the return shipping costs which will be deducted from the total refund unless the return is due to one of the following reasons:
- Wrong Item Received
- Missing or Damaged Parts - If available, the missing or damaged parts will be replaced.
- Damaged Item - See Damaged Shipment Resolution Process
- Manufacturer Defect - Item will be inspected upon return. If no fault is found then the shipping cost will be deducted from the total refund.
- A refused item that was not damaged in transit or as a result of an inaccurate item will be assessed a charge at the total cost of the return shipment and/or reconsignment fees back to Parker Gwen's warehouses and 3rd Party Affiliates.
The following items are ineligible for returns:
- Opened, Used or Tampered with Items
- Non-Defective Refurbished Items
- Incorrect Serial Numbered Items
- Clearance Items
- Downloadable Software products
- Gift cards
- Some health and personal care items
- Personalized Items
- Software, video games, or vinyl records that have been opened
Refunds & VIP Points:
Refunds are issued within 72 hours once we are notified the item(s) has been received and inspected. Items must be returned in the original packaging. Refunds will be made to your original payment method therefore dependent on the bank processing time. Please allow 5 to 7 days for your funds to post to your account. For your documentation, an email confirmation will be sent once a refund has been processed.
VIP points used on an order will be added back to your account in points once the item(s) has been returned, inspected and refunded. Also, any VIP points earned from a purchase that is returned will be deducted from your points balance.
An order cancellation request can be made within 24 hours of purchase if your order has not been processed and prepared for shipment. Large items such as furniture and TVs require processing such as packaging and palletizing therefore will be processed immediately.
Order cancellation notices made after 24 hours or after shipment preparations will be voided and must follow the return policy. Backordered items which have not been processed for packaging and shipping are eligible for cancellation.
- If you wish to cancel your order please email customer support at email@example.com.
- A Customer Care Advocate will advise and confirm your request via email.
- If approved, you will receive a confirmation via email as your documentation.
For further assistance please email our Customer Advocacy Team at firstname.lastname@example.org.